Refund policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached where applicable, and in its original packaging where applicable. You’ll also need your order number or other proof of purchase.
How to Start a Return
To start a return, please contact us at uslcommerce.contact@gmail.com and provide your order number and the reason for your return.
Please do not send any items back before contacting us and receiving return instructions.
If your return is accepted, we’ll provide you with instructions on how and where to send your package, including the applicable return address, by email.
Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return questions at uslcommerce.contact@gmail.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We may request photos or additional information to help us evaluate the issue.
Exceptions / Non-Returnable Items
We may not accept returns for items that:
- Have been worn or washed.
- Have been damaged after delivery.
- Are missing their original tags, where applicable.
- Are missing their original packaging, where applicable.
- Show signs of use beyond what would reasonably be necessary to inspect the item.
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new size or item.
Please contact us before sending the original item back so we can provide the appropriate return instructions.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the merchandise, for any reason and without providing a justification, where required by applicable consumer protection laws.
Where applicable, the item must be returned in the same condition in which you received it, unworn or unused, with tags attached where applicable, and in its original packaging where applicable.
This provision does not limit any other rights you may have under applicable law.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that it can take additional time for your bank, credit card company, or payment provider to process and post the refund to your account.
If more than 15 business days have passed since we’ve approved your refund, please contact us at uslcommerce.contact@gmail.com.
Contact Us
If you have any questions about returns or refunds, please contact us:
LUXORA BABY
USL Commerce LLC
Email: uslcommerce.contact@gmail.com